VIVIXO
VIVIXO
Vivixo help center

Getting Started

Q1:What is ViviChat?
A:

ViviChat is a video chat experience designed for 1v1 conversations and meeting new people.

Q2:How do I start?
A:

Open the homepage and tap Start to continue.

Account & Profile

Q1:Do I need an account to use ViviChat?
A:

You can explore basic features without creating a full profile, but some features may require sign-in.

Q2:How do I update my profile?
A:

Profile settings are available inside the app experience. If you don’t see it, update to the latest version first.

Payments & Subscriptions

Q1:Is ViviChat free to use?
A:

ViviChat offers free features, and some optional premium features may be available.

Q2:How do I manage my subscription?
A:

Subscriptions are managed through the platform where you purchased them (iOS App Store / Google Play). Always verify the seller before purchasing.

Troubleshooting

Q1:My video isn’t loading. What should I do?
A:
  • Check your network connection.
  • Restart the app/browser.
  • Try switching between Wi‑Fi and mobile data.
Q2:I can’t hear audio. How do I fix it?
A:

Make sure your device isn’t muted and that microphone permissions are enabled.

Safety & Privacy

Q1:Is my privacy protected?
A:

We recommend avoiding sharing sensitive personal information in early conversations.

Q2:How do I report inappropriate behavior?
A:

If something feels wrong, end the chat immediately and report the user through the in‑app reporting flow.

Policies & Notices

Q1:Where can I read the Privacy Policy?
A:

You can read it on the Privacy & Policy page linked in the footer.

Q2:Where can I read the Terms & Conditions?
A:

You can read it on the Terms & Condition page linked in the footer.