Privacy Policy

Effective Date: 2025-04-30
Last Updated: 2026-03-03

This Privacy Policy explains how Vivixo (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you use our website, PWA, and related services (the “Service”).

1. Who We Are

Email: clarketriisaiah@gmail.com

2. Scope

This Policy applies to:

• The Vivixo website and blog.
• Vivixo PWA/web app.
• Customer support interactions.
• Marketing and advertising activities related to the Service.

3. Eligibility and Children’s Privacy

The Service is intended for adults (18+). We do not knowingly collect personal information from children under 13 and do not permit minors to use the Service. If you believe a minor has provided us information, contact us. (Federal Trade Commission)

4. Information We Collect

A) Information You Provide

• Account information (e.g., username, email/phone if used, login credentials).
• Profile information you choose to add.
• Customer support messages and requests.
• Payment-related information (handled primarily by our payment processors; we may receive confirmation, status, and limited billing details).

B) Information Collected Automatically

• Device and browser data (device type, OS, browser, language, time zone).
• Usage data (pages viewed, clicks, session duration, referral URL).
• Approximate location (e.g., inferred from IP address).
• Identifiers used for analytics and advertising (cookies, pixel IDs, device identifiers).
• PWA-related data (service worker events, local storage states needed for functionality).

C) Communications and Content Signals

Depending on features you use, the Service may process communications metadata (e.g., timestamps, interaction counts) and, where permitted and disclosed, may review content to enforce safety rules, prevent fraud, and comply with law.

5. How We Use Information

We use personal information to:

• Provide and operate the Service (including matching, discovery, and features).
• Process purchases and subscriptions (VIP, coins).
• Improve performance, reliability, and user experience.
• Personalize content and recommendations.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms.
• Communicate with you (service updates, support, important notices).
• Measure and improve marketing performance (attribution, conversion tracking).

6. How We Share Information

We may share information with:

• Service providers (hosting, analytics, customer support tools, fraud prevention).
• Payment processors to complete transactions (we do not store full payment card numbers).
• Advertising and measurement partners to attribute campaigns and understand performance (e.g., pixel/conversion measurement).
• Legal and safety disclosures if required by law or to protect users and the Service.
• Business transfers (merger, acquisition, financing) with appropriate safeguards.

We do not share personal information with third parties for their own direct marketing unless you consent or the law permits.

7. Cookies, Pixels, and Similar Technologies

We use cookies and similar technologies for:

• Essential site functionality.
• Analytics and performance.
• Advertising and conversion measurement.

See our Cookie Policy at cookie-policy for details.

8. Data Retention

We keep personal information only as long as needed for:

• Providing the Service.
• Legal, accounting, and compliance purposes.
• Safety, fraud prevention, and dispute resolution.

Retention periods may vary by data type and legal requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we continuously work to improve protections.

10. International Transfers

If you access the Service from the U.S. or Canada, your information may be processed in other countries where we or our providers operate. We take steps designed to ensure appropriate protection of transferred data.

11. Your Privacy Rights (U.S. and Canada)

A) U.S. State Privacy Rights (Including California)

Depending on where you live, you may have rights such as:

• Access/know what information we collect.
• Request deletion.
• Correct inaccurate information.
• Opt out of certain sharing for targeted advertising.

California residents also have the right to opt out of “sale” or “sharing” in certain contexts and to use authorized opt-out signals where applicable. (oag.ca.gov)

How to exercise rights: Email us at clarketriisaiah@gmail.com with your request. We will verify your identity as required by law and respond within applicable timeframes.

B) Canada (PIPEDA)

Canadian users may request access to and correction of their personal information, subject to applicable exceptions. (laws-lois.justice.gc.ca)

12. “Do Not Sell or Share” and Targeted Advertising Controls

If we engage in advertising measurement or targeted advertising, certain sharing of identifiers may be considered “sharing” under some laws. You can opt out by:

• Using our cookie preferences tool (if available).
• Enabling browser-based opt-out signals (where supported).
• Contacting us at clarketriisaiah@gmail.com with “Opt Out” in the subject line.

13. Your Choices

• Marketing emails: Unsubscribe via the link in our emails (where applicable).
• Cookies: Manage via browser settings or our cookie preferences (if available).
• Account: Update certain information in account settings (if available).
• Safety controls: Use block/report tools as needed.

14. Changes to This Policy

We may update this Policy. If changes are material, we will provide notice via the Service. The “Last Updated” date shows when it was most recently revised.

15. Contact

Privacy questions or requests: clarketriisaiah@gmail.com